Mail Services are provided using Mail Enable [currently V8.60, soon V9].
Our Windows Mail Hosting provides stable and secure email hosting that supports an unlimited number of users. All of your users will have a constant connection to their email via POP3, SMTP, IMAP, and our fully featured AJAX-based webmail service. For users seeking a reliable and option-rich Windows Mail Hosting experience, we provide on-site, 24/7/365 at the hosting site.
Brief Overview of Features:
Unlimited Domains and Mailboxes
We use MailEnable Premium Edition for our Microsoft Windows servers, which provides robust SMTP, IMAP, POP3 and webmail services. Each Post Office can have an unlimited number of domains and users. There is a restriction on Mail Box size and Total Post Office size, according to you contracted services.
MailEnable Standard Edition has several inbuilt features to help eliminate spam, including PTR record checking, DNS blacklisting, auto-banning of IP addresses and much more. In addition, as a standards-compatible mail server, it can be used with a large variety of third party anti-spam software. In addition we also use Magic Spam as a front end filter to Mail Enable.
MailEnable includes a fully functional list server allowing you to subscribe or unsubscribe members and provide informational mail outs or discussion groups. [Available separately is the arpReach Autoresponder Service]
Synchronizes with Microsoft Outlook
MailEnable Standard Edition provides full compatibility with your existing mail clients, including Microsoft Outlook, Outlook Express and Thunderbird. It is a robust, stable and fully functional POP3, IMAP, andSMTP mail service that supports unlimited users and domains. Apple OSX Mail Clients are supported. IOS Devices are supported. Limited Android Support.
Mobile WebMail Access
Mobile Webmail access is supported.
Effective 23 September 2013, we have implemented True SSL/TLS Mail Service with a Certificate sign by Rapid SSL.
To use TLS Mail Security, it will be necessary to make the following changes to you mail service:
1. POP3, IMAP, SMTP Mail Servers will be csimail.us, regardless of your domain.
2. In your Mail Client, you should specify use of TLS for POP, IMAP and SMTP. At this time you could specify AUTO for service selection.
3. Test your mail configuration and make sure it is passing all tests.
Security of Mail Passwords is being upgraded.Effective 22 August 2011, Passwords must meet the following minimum requirements:1. Cannot contain common words such as 'password', 'pass', 'test', contain the mail box name or the post office name.2. Must contain a mixture of upper and lower case letters.3. Must contain at least 1 number.4. Must contain at least 1 symbol5. Must be at least 7 characters long.New mail boxes and changed passwords MUST meet these specifications.Existing mail boxes will continue to work with no changes.Effective 1 September 2011, all mail box passwords MUST meet these specifications. Those mail boxes identified as not meeting those requirements will be disabled, or a new password assigned.Existing mail boxes that do not meet the minimum specifications will be notified during the next few days.
Additional checking is being done on all mail to ensure it meets standards. We have implemented a "check_dynamic_reverse_dns" and this is catching a significant amount of email which is clearly SPAM. However, it is also catching a number of emails where the sender has mis-configured their email service. In most cases, this is mail from people doing their own email hosting without proper configuration of the reverse DNS. Unfortunately there is no way of determining legitimate mails from SPAM mailers and thus these emails will be rejected UNLESS they are specifically white listed. Our staff is doing a quick check every few hours to spot legitimate mail and it is being white-listed after review.
Mail rejected by MagicSpam filters will be sent back to the sender with an explanation of WHY the message was rejected.
IF YOU FEEL THAT YOU ARE MISSING MAIL FROM A SENDER, please submit a support ticket and we will review the situation. Make sure you clearly specify the senders exact email address.
Mail Archives are kept on-line for a period of 7 days. This means if you have had any problems with either sending or receiving mail, you can request a detailed report about the mail, as long as that request is within this time frame.
There are hundreds of reasons why mail may not be delivered, ranging from the very simple [it was never sent, the address was wrong] to more complex [invalid construct, improper sending domains and more].
Magic Spam provides the first level protection for incoming mail and any mail which is rejected by Magic Spam will be returned to the sender complete with an explanation [in English] why the mail was rejected, and a link to an extended description of how the problem may be resolved.
Mail Enable in turn keeps extremely detailed log files of both sent and received mail with, unfortunately, highly technical information about the mail status.
We can respond to customer requests about email problems, and we request that you fill in a support ticket for the most rapid response. Tickets can be created at http://support.corkscrew.vg. This service is included with customer mail or web hosting agreement.